Ontwerp zonder titel (37)

The leading provider of smart product return management solutions for retailers and resellers.

We specialize in receiving, inspecting, and reselling returned smart products, helping businesses reduce waste and increase profitability.

More than 680.000+ returned products handled succesfully

What we do

Let us change the way you think about returns.


We give worldwide support users of products for the brands of partners we work for. We guarantee high quality telephone, mail, flow and chatbot support to create added value for our joint clients, keep customers happy and prevent returns.


We unburden our partners with a support and returns solution that provides both financial and environmental benefits.


We give every valuable returned product a second life by having our specialists make the products like new again and we sell them as an open box through our own sales channels. Our team of experts is dedicated to ensuring that every product we receive is carefully inspected and tested to ensure it's in good working condition. By doing so, we're able to identify any products that can be resold, minimizing waste and maximizing revenue for your business.

We take care of the return process, you do the rest.

At Respondet, we understand that returned products can often be a headache for businesses. They take up space, require resources to inspect, and can end up costing retailers and resellers money. That’s where our services come in. We take the burden of handling returns off your shoulders, allowing you to focus on your core business operations while we handle the rest.
Returns in general

Here are some of the key benefits of working with Respondet:

With the growth of e-commerce / online sales, because of consumer law, the number of returns has increased and become an important theme for manufacturers because a large part of the related costs are their responsibility. As a result, managing returns has become increasingly important and therefore inextricably linked to an e-commerce strategy.

Reduced waste

By reselling returned products that are in good condition, we help reduce waste and minimize the environmental impact of discarded products.

Increased profitability

Our services help businesses recoup lost revenue by identifying and reselling products that would have otherwise gone to waste.

Improved customer satisfaction

By providing a hassle-free returns process, we help improve customer satisfaction and loyalty.

Streamlined operations

Our services allow businesses to focus on their core operations, rather than spending time and resources on managing returns.

Return prevention

Return prevention is by far the most inexpensive and effective method of management. Products that are not returned have no additional transportation costs, processing costs, sorting costs and loss of value due to opened packaging and damaged or used products.

Information management

Information management on the website, we make sure that customers can easily find information relevant to the product. We provide information on how to use the product. Items that require installation in particular, benefit greatly from good installation manuals or installation videos.

Great support

Phone and mail support with product specialists.

Flow & Chatbot

a very intelligence well functioning flow and chatbot.


What they say about us

At Respondet, we’re committed to providing our clients with the highest quality service possible. Our team is made up of experienced professionals who understand the complexities of the returns management process and are dedicated to providing timely and effective solutions for our clients.

Ready to elevate your return management?

If you’re looking for a reliable partner to help manage your smart product returns, look no further than Respondet. Contact us today to learn more about our services and how we can help your business thrive.