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Privacy policy

Your Privacy Matters: Our Commitment to Safeguarding Your Personal Information

Don't hesitate to contact us for more information.

At Respondet B.V. (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This privacy policy outlines the practices we follow regarding the collection, use, storage, and disclosure of personal data in connection with our services as the leading provider of smart product return management solutions for retailers and resellers. By accessing our website or using our services, you consent to the terms of this policy.

  1. Data Collection and Use

a) Personal Information: We collect personal information from you when you voluntarily provide it to us. This includes, but is not limited to, your name, contact details, email address, address, and any other information you choose to provide during the registration or return process. We use this information to perform our return management services, including receiving, inspecting, and reselling returned smart products, and to communicate with you regarding your transactions and related matters.

b) Non-Personal Information: When you visit our website, we may collect non-personal information, such as your IP address, browser type, operating system, and referring URLs. This information is aggregated and used to improve the functionality and performance of our website.

c) Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your browsing experience, analyze website traffic, and gather information about how you use our website. Cookies are small text files that are stored on your device when you visit our website. You can control the use of cookies through your browser settings, but please note that certain features of our website may not function properly if you disable cookies.

d) Google Analytics: We use Google Analytics to analyze website traffic and gain insights into user behavior. Google Analytics uses cookies to collect information about your use of our website, including your IP address. This information is transmitted to and stored by Google on servers in the United States. Google may also share this information with third parties when required by law or for data processing on their behalf. You can learn more about how Google uses your data and opt-out of Google Analytics by visiting Google’s Privacy Policy and Google Analytics Opt-out page.

  1. Data Storage and Security

a) We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable legal and regulatory requirements. Once the data is no longer needed, we will securely delete or anonymize it.

b) We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review our security practices to ensure the ongoing security of our systems.

  1. Disclosure of Personal Data

a) We may share your personal information with third-party service providers that assist us in performing our services, such as logistics partners for product shipping, customer support providers, and payment processors. These service providers are required to protect your data and can only use it for the specific purposes we outline.

b) We may disclose your personal information if required by law or to protect our rights, privacy, safety, or property, as well as those of our customers, partners, or the public.

  1. Your Rights

a) You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact information provided below.

b) You have the right to object to the processing of your personal data, as well as to request the restriction of processing in certain circumstances.

  1. Contact Information

If you have any questions, concerns, or requests related to this privacy policy or how we handle your personal data, please contact us at:

Respondet B.V. De Hooge Krocht 20 2201 TX Noordwijk The Netherlands Email: [contact email] Phone: [contact phone]

We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your privacy.